PRIVACY NOTICE

Your information. Treated responsibly.

Tandem Operations Ltd (company number 17509393) is the controller of personal information described in this notice. Our registered office is 2 Simpsons Way, Broughton, CH4 0RA.

This notice explains what personal information we may receive when you contact us or use our services, why we use it, and the rights available to you under UK data protection law.

What information we may receive

When you contact us, we may receive information such as your name, email address, phone number, business details, job or project information, and anything else you choose to include in your message.

If you become a customer, we may also process information needed to provide our services, administer our relationship, keep appropriate business records and handle billing or payment information.

How we use your information

We may use personal information to respond to enquiries, discuss or provide our services, manage projects, communicate with customers and prospective customers, administer our business, keep appropriate records and meet legal or regulatory obligations.

Our lawful basis will depend on the circumstances and may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or pursuing our legitimate interests in running and improving our business.

We do not send direct marketing where consent is legally required unless that consent has been obtained. Where marketing is sent on another lawful basis, you can ask us to stop at any time.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, contractual or dispute-resolution requirements.

Sharing information

We do not sell personal information. We may share information with trusted service providers where this is necessary to operate our business or deliver our services. Where appropriate, we require providers to handle information securely and only for authorised purposes.

We may also disclose information where required by law, regulation, court order or another lawful authority.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we take appropriate steps to ensure there are recognised safeguards for the transfer and handling of personal information.

Cookies and analytics

This website does not currently use advertising cookies or analytics/tracking tools. If this changes, we will update this notice and, where required, provide appropriate cookie choices.

Your rights

Depending on the circumstances, UK data protection law may give you rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. You may also have the right to withdraw consent where consent is the lawful basis used.

You also have the right to raise a concern with the Information Commissioner's Office (ICO). We would appreciate the opportunity to address your concern first, so please contact us if you have a privacy question.

Contact us

For privacy questions or requests, contact hello@tandem-ops.co.uk.

Tandem Operations Ltd
Company No. 17509393
Registered in England and Wales
Registered office: 2 Simpsons Way, Broughton, CH4 0RA

Last updated: October 2026